Returns & Refunds Policy

Seller: 3DSkyPrint Piotr Arkuszyński, ul. Władysłwa Hermana 7 m77
Contact: 3dskyprintmounts@gmail.com

Right of Withdrawal
You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, send us a clear statement (for example, by email to 3dskyprintmouns@gmail.com) before the 14-day period ends. You may use the model withdrawal form below, but it is not required. We will confirm receipt of your withdrawal by email.

Returning the Item
Please send the item back within 14 days of informing us of your withdrawal, to: [return address]. Pack the item securely. We recommend a trackable shipping service.
You may handle the product only as needed to establish its nature, characteristics and functioning, as you would in a shop. You are liable for any loss in value caused by handling beyond that. Original packaging is appreciated but not required.

Exceptions
The right of withdrawal does not apply to products made to your specifications or clearly personalized, such as custom 3D prints made from your own file or design.

Refunds
We will refund all payments received from you, including the original delivery cost (up to the cheapest standard delivery option we offer), within 14 days of receiving your withdrawal statement. We may withhold the refund until we receive the item back or you provide proof that you have sent it, whichever comes first. Refunds are made to your original payment method, at no extra cost to you. Processing times on your bank’s side may vary.

Return Shipping Costs
You cover the direct cost of returning the item, unless it is defective, damaged or incorrect.

Defective, Damaged or Incorrect Items
We are legally responsible for any lack of conformity of the goods for 2 years from delivery. If your item is defective, damaged or incorrect, contact us with a short description and photos. We will repair or replace it, or, if that isn’t possible, offer a price reduction or a full refund. In these cases we cover return shipping or provide a prepaid label.
Please check your parcel on delivery and report any transport damage as soon as possible. This helps us file a claim with the carrier, but it does not affect your rights.

Exchanges
The fastest way to get a different item is to return the one you bought and place a new order.

Questions
If you are unsure whether a product qualifies for return, contact us at 3dskyprintmouns@gmail.com before purchasing.

Model Withdrawal Form
To: 3dskyprintmouns@gmail.com
I hereby give notice that I withdraw from my contract for the sale of the following goods: [ ]
Ordered on / received on: [ ]
Order number: [ ]
Name: [ ]
Address: [ ]
Date: [ ]
Signature (only if sent on paper): [ ]